Distance Learning Support

For general Distance Learning questions, Blackboard technical support issues (not issues related to course material), please contact Distance Learning Support using one of the following options:

LogiCampus Support Ticket

Distance Learning Support for LogiCampus-only issues can be contacted via the internal ticketing system in LogiCampus.

To open a new LogiCampus Support ticket:

1. Click the Help Desk link, located in the upper right corner of the LogiCampus page.
2. Click on "Submit new ticket."
3. Be sure to enter your Colleague ID and course.
4. Type a detailed description of the issue in the text box.
5. Click "Post Your Issue."

The ticket will immediately be made available to Support, and an on-call technical support representative will respond to your issue as quickly as possible.

Please note that contacting Support via this method will keep a log of your issues and can help with resolving future tickets.  You can review your ticket(s) at any time by clicking the same Help Desk link.

Blackboard Support Ticket (Powered by Footprints)

To open a Blackboard Support ticket in Footprints:

1. Click on the TCC Help tab in the upper right corner in Blackboard.
2. Log into Footprints. Use your WebAdvisor username and password.
3. Click in the upper right corner to switch to the Blackboard Support workspace.
4. Select "New Ticket" and complete the form.
5. Click "Save" to submit your ticket.

The ticket will immediately be made available to an on-call technical support representative who will respond to your issue as quickly as possible.

Please note that this method will keep a log of your issues and can help with resolving future tickets.

Distance Learning Support Phone

817-515-HELP (4357)
Outside of Tarrant County: 866-505-2479

Distance Learning Support Email

dl.support@tccd.edu

DL Support staff monitor support e-mail continuously during normal business hours.

Distance Learning Support Hours

Fall and Spring:

Monday - Thursday, 8 a.m. to 7 p.m.
Friday, 9 a.m. to 5 p.m.
Saturday and Sunday, support tickets only

Summer:

Monday - Thursday, 8 a.m. to 7 p.m.
Friday - Sunday, support tickets only