Students' time to show support
From noting the personal vibes of each
vendor representative to "relentlessly" tasting extravagant
food samples, committee members interviewing the four finalists for
cafeteria services evaluated each applicant closely.
But behind closed doors, the main focus remained: can our
future vendor bring the TCC community back?
Educational Catering, Inc. stands out under the positive
aura of its representative, Kathy Woodruff.
Woodruff was everything but a traditional cafeteria vendor.
She was attentive, innovative and full of life. She did not start off
by asking how much money her company can make; instead, she told the
committee what she wanted to do to earn the trust of the TCC community.
She did not hesitate to show her ambition, nor did she
hide behind elaborate corporate resumes printed on paper meant to impress
TCC and every other future client.
Instead, she spoke of a vision most of us have daydreamed
about while waiting in those long lines for some food that looked as
old as the steam tables under them.
"The steam tables are the things of the past,"
Woodruff said repeatedly throughout her presentation.
And let's face it. We are more than willing to believe
it and join her in the dance of revolutionizing the cafeteria services.
The time is long overdue.
But how successful she will be at materializing that vision
still awaits the test of time. Can she find campus and regional managers
who are as passionate and resolved as she? Will a small company like
hers be able to sustain adequate operations even if revenue remains
low?
Can she turn our cafeteria's heinous reputation around,
or will she be discouraged by initial defeats and retreat to the traditional
"no, can't do" attitude?
She may have a better chance if we recognize that this
is not just her battle, but the battle of the entire TCC community.
Instead of critiquing her performance as customers, we need to get actively
involved.
Students, faculty and staff members, as well as administration
officials hold the keys to Woodruff's success. There should be an open
dialogue between the company and our community; community members should
actively submit their input and suggestions, and officials should be
proactive at reassessing the company's performance.
Rudy Gonzales, TCC vice chancellor for financial services,
wants a committee on each campus to evaluate the company's performance
every month. The TCC community should seize the opportunity and offer
constructive ideas to improve our cafeterias.
Most importantly, we must understand that revolutions do
not take place overnight. Despite our expectations, we need to be patient
and tolerant in the transition process.
The administration is wise to utilize the entrepreneurial spirit
of Educational Catering, Inc. to solve our old problems in the cafeteria.
But it is the responsibility of the entire community to make sure that
this time around the steam table culture that had plagued our campus
food service will not be an option.
As Woodruff said, "The steam tables are the things
of the past."