Customer Service Representative

Quick Program Facts

• Number of courses: 3
• Total hours: 46
• Length of program: 46 hours
• Times offered: continuously
• Cost: $245
• Financial aid: TPEG
• Campus: South
• Types of instruction: classroom
• Certificate: Certificate for Customer Service Representative

Program Description

Our self-paced certificate program is an ideal way to prepare for a career as a customer service representative.

We cover all areas of customer service, including customer communications and office organization. You will learn how to help customers by giving accurate, useful information about a product, service or event.

You will also learn to use basic office computer applications, such as word processing, spreadsheet and email programs.

You will be ready for entry-level customer service positions.

Eligibility Requirements and Prerequisites

You must complete our Office Assistant Certificate before enrolling in our Customer Service Representative Program.

Credentials in Detail

After completing this program, you will receive a certificate for Customer Service Representative.

Courses You Will Take

Check availability: Go to the Course Sections Offered by Term page and scroll down to Continuing Education Terms.

• POFT-1003 OCP: Customer Service/Phone Skills
• POFT-1004 OCP: Business Communications
• ITSW-1030 OCP: MS Outlook

How to Apply

Contact South Campus Community & Industry Education Services.

Contact

South Campus

Derek Hubenak
817-515-4167
derek.hubenak@tccd.edu

Updated February 19, 2019