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Computer Support Specialist

Quick Facts

(Customer Service / Call Center / Teleservice Operations)

Computer support specialists help computer users by answering technical questions or resolving computer problems.

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Job Titles & Career Info

Our Program

Why choose Computer Support Specialist?

  • Use both technical & people skills in this customer service field
  • Have room to grow & specialize
  • Use your problem-solving skills every day
  • Have some flexibility in your schedule: day shift, evening shift, weekends, etc.
  • Collaborate with others in a generally non-competitive environment

Prepare for what you will do at work

  • Identify the needs of a computing center
  • Get, maintain & license hardware & software
  • Develop rapport with users & lead them through problem-solving situations
  • Analyze, diagnose & solve user hardware- & software-related problems
  • Maintain problem logs

Marketable skills you will learn

  • Critical thinking
  • Reasoning
  • Communication
  • Personal & social responsibility
  • Teamwork
  • Computer literacy

Before you enroll, think about:

  • You will need to be able to communication effectively over the telephone or via messaging.
  • 3 skills or work style traits that will help you succeed in this field:
    • Communication skills
    • Cooperation
    • Stress tolerance
  • Being a lifelong learner will help you advance in your career because you will always need to keep up-to-date on web programming languages and be able to apply new knowledge to your work

Need a boost to get ready for college?

Talk to your advisor about Developmental Studies if your TSI scores say you need some help in math or reading and writing.

Degrees & Certificates

Certificate

Level I

How Much Time & Money to Finish?

Degree or Certificate Program Title Hours Total Tuition & Fees
CRT1 Computer Support Specialist (Customer Service/Call Center/Teleservice Operations) 18 $1,152

Notes:

  • Tuition is based on in-state, in-county rates.
  • Totals do not include textbooks and other materials.

Non-Credit Programs

Time commitments and fees vary depending on the course.

Earn More Choices & More Money

Transfer to a college or university to continue your studies. Earning a bachelor’s degree opens the door to promotion opportunities.

Next steps

Start on Your Pathway!

Contact

Southeast Campus

Charles Desassure

Call 817-515-3747

Email charles.desassure@tccd.edu

Updated September 07, 2021