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Student Account Center Frequently Asked Questions


What does the new Student Account Center do?

The new Student Account Center is an online student financial system designed to help you better understand your student account activity. Some of the features include payments by any major debit/credit card or direct deduction from your bank account (personal checking or savings account), payment plans and managing authorized user access.

Where will this Student Account Center be located?

You will be able to access the new Student Account Center through the TCC WebAdvisor log in page. You'll select the Student Account Center link, under the Business Services heading of WebAdvisor. Authorized users will gain access using the link provided in their Authorized User Access email.

What if my authorized user pays for my education? How can they obtain access to my online Student Account Center?

The new Student Account Center offers the ability for you to authorize access to a designated person(s) to view your student account. To grant access to an authorized user, you will need to log in to the Student Account Center through WebAdvisor.

Once in the Student Account Center, this option is found under the Authorized Users tab. Enter the authorized user's e-mail address and they will be sent personal login information. Authorized users will be able to log in to their individual account profile. (Link will open in a new window) Once logged in, they will have access to pay and/or view your student account.

How do I remove an authorized user's access?

If at any time you need to remove an authorized user's access, you can do so through the Authorized Users ab. Under the Current Authorized Users section, you will see the authorized users who currently have access to your account. To remove them from accessing your account, select the Delete option and confirm their access removal.

You can give them access again at any point in time. An authorized user's access can be reinstated by the student at any time.

How do I make a payment?

Throughout the Student Account Center, you will see several Make A Payment options that will direct you on how to pay your balance. Click on any of these options and choose a payment method; you will be directed through the payment process.

Payments can be made with debit/credit card or direct deduction from your bank account (personal checking or savings account). Corporate checking accounts cannot be used to make online payments.

Was my payment successful?

The following are steps to verify a successful payment:

  • A payment confirmation screen will appear immediately after a payment is made.
  • You will receive an email confirmation of the payment.
  • Check the Payment History under the Payments tab. A history of successful payments is available for review.
  • Under the eStatement tab, select Recent Account Activity. Successful payments are generally posted immediately to accounts.

Can I store my payment methods for future use?

Yes. You will have the option to save that method during the payment process.

How can I edit or delete a stored payment method?

Click My Account, then Payment Method. Edit or delete the desired payment method.

How can I add a payment method?

Click My Account, then Payment Method. Edit or delete the desired payment method.

My stored credit card has expired. Can I change the expiration date on my stored payment profile?

Yes. Click My Account, then Payment Method. Edit the appropriate card information.

Can a student use a payment method set up by an authorized user?

No. Only the person that sets up a stored payment method can use it. A student does not have access to see or use an authorized user's stored payment method. Likewise, an authorized user cannot use a student's stored payment method.

I tried to store a payment method and received the following message: "Payment method (account nickname), with the same account number already exists."

This often occurs when a credit card has expired and the card is no longer viewable as a payment method. However, the card information is still stored. To correct this, update the expiration date.

Click My Account, then Payment Method. Select Edit to change the expiration date on the expired card. That card will now be available to use.

Can I make partial payments for prior term balances?

You can make partial payments towards a prior term balance at any campus Business Services Office by cash, debit/credit card, money order or cashier's check. However, a hold/block on the student's account will not be removed until outstanding balance is paid in full.

How do I set up a payment plan?

  1. Click the Payment Plans tab at the top of the screen.
  2. Click Enroll Now
  3. Select an available term from the drop-down box.
  4. Click Select. Available payment plan description will display on the screen.
  5. Click Continue at the bottom of the screen.
  6. Click Display Schedule. Installment amounts and due dates will be displayed.
  7. Click Continue.
  8. If you are required to make a payment at this time, the next screen will request payment information. Enter required payment information and click Continue.

Please Note: Installments are automatically drafted on the due date.

Should I set up more than one active payment plan for a term?

No. An active payment plan will automatically adjust to include any additional charges. If the last installment of the payment plan has already been processed, the additional charges will have to be paid in full.

Can an authorized user also speak to a TCC representative about my account?

Yes, as long as there is a Federal Education Rights & Privacy Act (FERPA) waiver on file at the Registrar's Office.

What is TouchNet?

TouchNet is an online financial software entity in which TCC has formed a partnership with to remotely and securely manage the new Student Account Center through its third-party site. TouchNet is the industry leader in providing secure payment and access to student account information. For more information, visit TouchNet (link will open in a new window).

Updated October 13, 2017