Find answers below to frequently asked questions.
- Who is eligible to participate in the EasyRide Program?
- What Trinity Metro services can I access with my new student ID?
- When will my enrollment eligibility be reported to Trinity Metro?
- Are College for Kids, Dual Credit and Early College High School students eligible to participate in the EasyRide Program?
- Are Mobility-Impaired Transportation Services (MITS) available through the EasyRide Program?
- Where can I get my activated student ID?
- Do I need a new ID?
- Can I only ride for free when I'm going to or from a TCC location?
- What should I do if my student ID is damaged/lost?
- The bus drive claims there is a problem with my ID. Now what?
- What about the Trinity Railway Express (TRE)?
- What if I need to ride more than one bus?
- How do I use my ID to pay my fare?
- How do I know which bus to ride?
- Are there any mobile apps?
- How do I know where to get on the bus?
- How do I get off of the bus?
- Is it safe to ride the bus?
- How long does the program last?
- How do I get in touch with Trinity Metro?
- What if I have more questions?
Who is eligible to participate in the EasyRide Program?
You must be enrolled in 3 credit hours or 48 continuing education contact hours (equals 4.8 CEUs) and must have a current, activated TCC student identification card.
What Trinity Metro services can I access with my new Student ID?
Your newly activated ID will give you access to ride any Trinity Metro (TM) bus routes, Trinity Rail Express (TRE) and TEXRail inside Tarrant County. The fare will be paid by TCC.
We also accommodate our certified Mobility Impaired Transportation Services (MITS) TCC students. Please contact email@example.com for further information.
Train passengers can ride free of charge between the Intermodal Transportation Center (ITC) and CentrePort/DFW Airport stations. Any travel east of CentrePort/DFW Airport (Dallas County) will require a pass that can be purchased directly from the free GoPass app. (Link will open in a new window)
When will my enrollment eligibility be reported to Trinity Metro?
TCC will report enrollment eligibility to the TM on the first three Fridays in May, August and December. May reports will include summer enrollment, August reports will include fall enrollment and December reports will include spring enrollment.
In addition, TCC will report enrollment eligibility to the TM on the first and third Mondays in January through April, June through July and September through November.
Are College for Kids, dual credit and Early College High School students eligible to participate in the EasyRide Program?
No, these students are not eligible at this time. Based on agreements with current Dual Credit and Early College High School partners, transportation needs for those students already have been met.
Are Mobility-Impaired Transportation Services (MITS) available through the EasyRide Program?
Yes, MITS tickets are available through the Trinity Metro ACCESS paratransit service. Submit your request with the Trinity Metro ACCESS (MITS) Request Form.
Once your enrollment and MITS certification are verified, 20 tickets will be mailed to your address on record. For additional questions, email firstname.lastname@example.org, or call 817-515-8223.
Where can I get my activated Student ID?
Pick up your activated student ID at a Copy Center on any campus.
It takes 1 hour after registration for your information to appear in the student ID system.
Do I need a new ID?
If your student ID was issued before April 16, 2018, you will need to stop by any campus Copy Center to check your card's activation status.
Can I only ride for free when I am going to or from a TCC location?
You can use your activated ID for traveling anywhere the local bus service goes, seven days a week. You can also ride TRE from Fort Worth to CentrePort Monday–Saturday.
What should I do if my Student ID is damaged/lost?
Please replace your activated card as soon possible at the campus Copy Center. Replacement cards costs $10.00.
The bus driver claims there is a problem with my ID. Now what?
Visit the campus Copy Center to validate the card. Copy Center staff will only be able to validate the ID.
If your card does not work, you will need $2.00 to ride the bus or $2.50 to ride the train one way. TCC will not provide reimbursement.
If the problem is not related to validation, visit the campus Admissions and Registrar Office, call 817-515-8223, or email email@example.com to discuss enrollment or ask any questions about the program.
What about the Trinity Railway Express (TRE)?
Eligible students can ride the TRE to stops in Tarrant County and the buses at no cost.
What if I need to ride more than one bus?
If you need to ride more than one bus to reach your destination, your activated ID works for all bus trips. Be sure to swipe your ID card when boarding each bus.
How do I use my ID to pay my fare?
Simply board the bus and swipe your activated ID in the farebox—your card will work from left or right and front or back. Don't be shy about asking the operator for assistance!
How do I know which bus to ride?
There are many tools available to help you plan your trip. Visit the Trinity Metro website to access a full system map and individual route schedules. Printed versions are also available at TCC campuses or at the Trinity Metro Retail Sales Office at 800 Cherry Street.
- Northeast Campus: Bus route 23
- Northwest Campus: Bus routes 44 and 45
- South Campus: Bus routes 3 and 5
- Southeast Campus: Bus route 67X
- Trinity River Campus: Bus routes 10 and 46
- CEATL (NW Campus Alliance Center): Bus routes 63X and 64X
Are there any mobile apps?
The NextBus app is available for iPhone and Android users. NextBus will show you where your bus is in real time and which buses are nearby. This is for scheduling only. You will need to use your activated ID for travel.
How do I know where to get on the bus?
All bus stops are marked with a bus stop sign that includes the stop number, which route serves the stop and Trinity Metro's customer service phone number. Allow plenty of time and make sure the bus operator can see you. Some stops have shelters and/or benches for your convenience.
How do I get off of the bus?
Know which stop you need and then pay attention to the visual and audio announcements on board the bus. When your stop is announced, pull the yellow cord or push the yellow panel to signal your stop. Both stop devices can be found on the sides of the bus interior along the windows.
Is it safe to ride the bus?
Yes, customer safety is a top priority at Trinity Metro. Trinity Metro bus operators are trained to watch for suspicious behavior and have best practice procedures to follow to keep all passengers safe. As you would do anywhere, always be aware of your surroundings
How long does the program last?
Currently, the partnership is scheduled for 12 months. You must be a registered TCC student to participate in the program.
How do I get in touch with Trinity Metro?
The Trinity Metro customer service phone info center is open seven days a week at 817-215-8600.
What if I have more questions?
You can email EasyRideProgram@tccd.edu with your questions or concerns.
Updated January 25, 2019