Information Center
Coronavirus (COVID-19) Update
Effective at 5 p.m. on March 20, 2020, all campuses are closed until further notice.
The Information Center is here to answer your questions. We are your first point of contact for all things related to TCC.
Temporary Hours
- Monday-Thursday: 7:30 a.m.–6 p.m.
- Friday, Saturday and Sunday: Closed
Get Help
817-515-8223
asktcc@tccd.edu
Trending Questions
How do I log in to WebAdvisor/Blackboard for the first time?
All new students have a default password for their first-time logging in WebAdvisor/Blackboard. Follow our instructions on how to log in to WebAdvisor/Blackboard.
How do I log in to WebAdvisor/Blackboard if I'm a returning student?
If you're a returning student who has not logged in to WebAdvisor/Blackboard since before July 10, 2019, you'll need to log in with your new default password. Learn more about how to sign in with your new default password.
How do I use Blackboard?
If you're new to Blackboard, we offer Blackboard Basics, a series of tutorials to help you become familiar with the Blackboard platform.
How do I reset my password?
If you don't remember your password, or need to reset it for whatever reason, you need to have self-service password reset enabled on your account. Learn how to set up your password reset options.
I need to speak to an academic advisor.
You can speak online to an advisor in real-time via the chat bubble on our Academic Advising page. To access the pop-up window, make sure your pop-off blocker is either turned off or allows pop-ups for myTCC.
You can also email your campus's academic advising office. You must use your TCC email address to send the email and include your TCC ID number.
Response time may be delayed due to the overwhelming number of students seeking academic advising. We ask for your patience while we are working with our students.
How do I pay for my classes?
While campuses are closed, you can pay for your classes online or through the mail.
What if I have to take the TSI or HESI exam at a campus testing center?
Campus testing centers are closed and testing is currently suspended until further notice.
The TSI exam and HESI exam are currently being offered online.
Find more updates and contact information for campus testing centers.
Are the libraries open?
No. As of 5 p.m. on March 20, 2020, all campuses are closed until further notice.
However, electronic resources are available online 24/7 on the TCC library webpage.
You can:
- Ask a librarian a question via chat or email.
- Follow a tutorial on learning to find research articles.
- Use a self-guided tutorial to learn about finding articles, citing sources, and more.
What if I have a library book that's due?
Hold onto your book until the libraries reopen. Our libraries will be waiving late fees.
Updated June 17, 2020