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Password Reset

You can reset your own password or unlock your account by using self-service password reset (SSPR). Before you can use this, you must register your authentication methods.

If you continue to have difficulty logging in to your account, visit our login FAQ.

How to Set Up Self-Service Password Reset (SSPR)

To make your account SPPR-ready, you must:

  1. Go to the password reset registration page.
  2. Enter your TCCD email address (firstname.lastname@my.tccd.edu) and password.
    • Your password must include:
      • One upper case letter
      • One lower case letter
      • 12 characters in length
    • Your password cannot include:
      • Your name
      • Your birthday
      • Your student ID number
  3. Set up and verify your authentication methods.
    • We recommend setting up more than one authentication method. For example, if you lose your phone but chose it as your authentication tool, you'll still be unable to access your account.
    • Option 1: Phone Authentication
      • Set this option to another phone number that you have access to, such as a cell phone that can receive a text or a call.
      • Phone verification can be completed by receiving a text message or a phone call. For the password reset it does not matter if the registration was done via text message or phone call.
      • When to use text message? Text message are typically received in the U.S. within one minute. In other countries it can take much longer, or you don't receive the text at all. You are required to type in the 6-digit verification code. Text message can cause extra costs depending on the plan you have with your telecom provider.
      • When to use phone call? For the phone call you have only to press the pound key (#) and you do not have to type in any verification code. Some people see this as more convenience over the text message method. Phone calls can cause extra costs depending on the plan you have with your telecom provider.
    • Option 2: Email Authentication
      • Set this option to an alternate email address that you can access without using the password you want to reset.
    • Option 3: Security Questions
      • Choose from the approved list of questions for you to answer. You can't use the same question or answer more than once.
  4. Select finish.

You can now use self-service password reset to reset your password without calling the Help Desk. Follow our visual guide to setting up self-service password reset (PDF)Listen.

Updated April 02, 2020