One Login Project
One Login is live! You now have the ability to sign in to multiple TCC devices and applications using only one login credential.
System Status and Support
July 18, 2019 at 11:15 a.m.
We have resolved a widespread issue that impacted access to student accounts. If you were previously unable to login, please clear your browser cache/history and try logging in again per the instructions provided.
We are still experiencing issues with the SmarterMeasure (Online Readiness) configuration and are actively working with the vendor and TCC Connect to resolve. During this time, new applicants and students who do not know their prior WebAdvisor credentials are not able to access the Online Readiness assessment. We are currently testing an updated configuration that should resolve this issue by Friday, July 19. In the meantime, you may still access Online Readiness using your prior WebAdvisor credentials.
If you experience an issue, please report it to the Help Desk/Service Center, or call 817-515-8324.
If you experience long wait times or dropped calls with the Help Desk, you also have the option of submitting a ticket to the Help Desk/Service Center via the Ask Toro feature. To use the Ask Toro feature,
- Type "Help Desk" in the chat box
- Enter contact information and issue, when prompted
- Select "Send E-mail" to submit your ticket
This feature does not work in all browser types; you should use Google Chrome for the best experience.
What websites are included?
You'll use the same email and password across all the following websites:
- myTCC Blackboard
- myTCC Email (Gmail)
- Online Readiness (SmarterMeasure)
- Advising by Appointment (ClockWork)
- TCC Event Calendar
- Payment Plan (TouchNet)
How do I login?
For your first time logging in on or after July 10, use the following login credentials:
- Email: [firstname.lastname]@my.tccd.edu
- Default password:Tcc + 7-digit student ID + 6-digit DOB (MMDDYY)
- Example: Tcc1234567010191
You'll also have the ability to do a 24/7 self-service password reset.
You will need to know your student ID number for your first time logging in. Reference earlier email communications or student records to retrieve your student ID number.
Frequently Asked Questions
What should I do if I'm getting an incorrect username error?
If you are receiving an error of "This username may be incorrect", visit the Password Help Menu and select What’s my user name? to verify your current username.
Do I use the + sign in the default password?
No. The default password is an uppercase T, lowercase c, lowercase c, your 7-digit student ID, and your 6-digit date of birth (MMDDYY). An example of a date of birth is March 30, 1994. This would then be 033094 (MMDDYY).
Example default password is: Tcc1234567010191.
When I attempt to log in to myTCC (Blackboard), I'm getting an error of "no relying parties found." What does this mean?
This error is typically encountered when you attempt to access WebAdvisor or Blackboard via a bookmarked link.
For WebAdvisor, navigate directly to https://waj.tccd.edu and select Login.
For Blackboard, navigate directly to https://my.tccd.edu.
These links should be used to update any bookmarked links you had prior to July 10, 2019.
Will all students, both current and new, have to use the default password for their first time logging in on or after July 10?
Yes. On July 10, we will be resetting all students to the default password. Both current and new students logging in for the first time on or after July 10 will need to use the default password:
- Tcc + 7-digit student ID + 6-digit DOB (MMDDYY)
- Example default password: Tcc1234567010191
I have different employee (tccd.edu) and student (my.tccd.edu) accounts/usernames associated with my employee ID/student ID number. With One Login, which will I use?
On July 10, all faculty and staff will be able to access TCC devices and applications, including WebAdvisor, Blackboard, and Gmail using their @tccd.edu email as their username, and network password (same password that is used to log in to the computer). You will still have your student account, which you may use when accessing applications as a student.
What is 24/7 self-service password reset?
On July 10, when you first log in, you will be prompted to register for self-service password reset using at least one of 3 options:
- Alternate email,
- Mobile/text recovery, and/or
- Challenge questions.
Check out Microsoft's article to learn more about self-service password reset. (Link opens in a new window)
When I log in to a campus computer, will I be able to open TCC applications without having to log in again?
Ideally, once you log in to a TCC device, you will be able to navigate to included TCC applications without logging in again. However, depending on your device and browser, you may on occasion be prompted to identify which account you are using and re-enter your password.
For faculty and staff: Some applications, such as insideTCC and Hiring Connections, have not yet been configured for One Login and will be scheduled for a later phase.
What is the difference between the Microsoft Single Sign On and the PortalGuard Single Sign On?
Microsoft Azure and PortalGuard are both tools used for Single Sign On. We are working to make the login screens as close to the same as possible, but you may notice a slight difference between the two. For this phase, some of our applications will still use the PortalGuard tool, however, the credential will be the same (TCC email address for username, and network password).
Updated July 18, 2019